Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@closetsignature.com. Items sent back to us without first requesting a return will not be accepted. 

You can send items back to us at the dress below using any trackable/insured shipping method. Sorry, we can’t accept COD returns. CLOSET SIGNATURE Attn: Returns Department 4878 Newport Ave. San Diego, CA 92107

Returns are processed in the order they are received. Please allow a week to a week and a half for your return to be processed once received at our warehouse.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Due to hygiene reasons, bras, underwear, bodysuits, swimwear, face masks are not eligible for return.

Certain types of items cannot be returned, like perishable goods (plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at support@closetsignature.com